APPOINTMENT CANCELATION POLICY:
First and foremost, we do not enjoy collecting money for late cancellations and no-shows. Our goal is for you to reserve your spot for a time that works best for you. We want you to enjoy your self-care and relax with us!

There is a 50% fee associated with less than 48 hours notice for cancellations or reschedules. 
No-shows incur a 100% fee. This fee helps us cover the costs associated with clients reserved time and must be paid in full prior to booking future appointments.

In the event that your service provider is sick, we will reach out to you with options to see another team member or wait for favorite person to get healthy. We strive to find a solution that works for all parties involved.

We reserve the right to require a deposit to book an appointment if there has been a history or three or more "no-shows" or late cancellations. We reserve the right to not rebook a client.

TERMS & CONDITIONS
Our terms and conditions are pretty simple and straightforward.
We ask that you schedule your reservations for a time that is best for you and that will enable you to relax while you are at our salon and spa company. Give yourself the time that you deserve.

Kindness is must all the way around. Our salon is an open-air concept, and as such, some conversations can be overheard with louder voices. There are many controversial topics that can be hashed out, and we ask that you do that over coffee or cocktails with your friends.

We are providing a neutral territory for all. We would LOVE to hear about your latest hot date, what your kids/pets are up to and what you are packing for your next vacation.

Lastly, while we are awesome, we are not mind readers. If you tell us you love or dislike something, we will believe you. Please be honest with us. We are professionals with very thick skin. If you love your service, great. If you do not, PLEASE tell us DURING YOUR APPOINTMENT. It will not hurt our feelings if you feel something was miscommunicated. Leaving a negative review and hoping our owner will see it and then follow up with you ... kind of time consuming for all involved.

GRACE PERIOD
All cut, extension and/or color services are given a 48 hour "grace period" from the date of their appointment. If in this time you are not 100% satisfied with the outcome of your service, we are happy to tweak the cut/color/extensions to reflect the items discussed in the original consultation free of charge, with the original stylist. You may choose to see a different stylist with a 40% discount. Any issues brought up after the grace period will require payment for further services. No refunds. 

Terms & Conditions