APPOINTMENT CANCELATION POLICY:
First and foremost, we do not enjoy collecting money for late cancellations and no-shows. Our goal is for you to reserve your spot for a time that works best for you. We want you to enjoy your self-care and relax with us!

To avoid charges, you must give 48 hour's notice directly to The Skin & Hair Care Lounge prior to your scheduled appointment as well as receive direct communication back from The Skin & Hair Care Lounge stating we received your notice to cancel/reschedule or modify. This includes if you are wanting to change your scheduled service to another service for the same day/time slot. If you need to cancel or reschedule your appointment, you must contact The Skin & Hair Care Lounge via phone call, text or email. In addition to reminder phone calls from our receptionist, our booking site sends out text AND email confirmations at time of booking, 48 and 24 hours prior to your scheduled appointment, so there is always plenty of notice given, but it is solely your responsibility to make sure you know what days/times your appointment(s) are scheduled and if for some reason you don't receive these confirmations, it does not negate you from these terms.

Your card will be charged in the case of a "no-show" or failure to give proper notice of cancelling or rescheduling. Failure to give proper notice will result in a charge equal to 100% of your scheduled appointment if "no-showed" and a charge equal to 50% of your scheduled appointment if less than 48 hours of notice is given.

We appreciate that emergencies, illness, weather hazards, etc, come up. In the event of such a situation, the charge will act as a credit on your account to use towards your service at a later date not to exceed 90 days and can only be redeemed towards the service that was originally scheduled. In the event that your service provider is sick, we will reach out to you with options to see another team member or wait for favorite person to get healthy. We strive to find a solution that works for all parties involved.

We reserve the right to require a deposit to book an appointment if there has been a history or three or more "no-shows" or late cancellations. We reserve the right to not rebook a client.

TERMS & CONDITIONS
Our terms and conditions are pretty simple and straightforward.
We ask that you schedule your reservations for a time that is best for you and that will enable you to relax while you are at our salon and spa company. Give yourself the time that you deserve.

Kindness is must all the way around. Our salon is an open-air concept, and as such, some conversations can be overheard with louder voices. There are many controversial topics that can be hashed out, and we ask that you do that over coffee or cocktails with your friends.

We are providing a neutral territory for all. We would LOVE to hear about your latest hot date, what your kids/pets are up to and what you are packing for your next vacation.

Lastly, while we are awesome, we are not mind readers. If you tell us you love or dislike something, we will believe you. Please be honest with us. We are professionals with very thick skin. If you love your service, great. If you do not, PLEASE tell us DURING YOUR APPOINTMENT. It will not hurt our feelings if you feel something was miscommunicated. Leaving a negative review and hoping our owner will see it and then follow up with you ... kind of time consuming for all involved.

GRACE PERIOD
All cut, extension and/or color services are given a 48 hour "grace period" from the date of their appointment. If in this time you are not 100% satisfied with the outcome of your service, we are happy to tweak the cut/color/extensions to reflect the items discussed in the original consultation free of charge, with the original stylist. You may choose to see a different stylist with a 40% discount. Any issues brought up after the grace period will require payment for further services. No refunds. 

Terms & Conditions